Our Director Brandon Chinn recently wrote his thoughts on LinkedIn about the designing thinking approach compared to engineering.
As a practitioner of service design, I often get asked for recommendations on great books about design thinking methods. After many impromptu conversations at conferences, workshops, and other events, I’ve finally decided to put them down on paper.
At Peer Insight, when we’re designing new service innovations, we’ve found the traditional VCA limiting in that it only tells part of the story. So, we use value constellations instead. Check them out!
Considering a non-traditional MBA recruiting path? We’ll you’re in for a roller coaster ride in your second year, but it may be worth it. I went through it, so I thought I’d share my story and the few pearls of wisdom I can offer.
Design thinkers have all sorts of tools to get helpful feedback from users. Visual stimulus or even prototypes can get users talking, but sometimes it’s what they don’t say that speaks the loudest. When an interviewee is silent that’s when design thinkers need to exercise their emotional intelligence. Psychology Today defines emotional intelligence as “the ability to identify and manage your own emotions and the emotions of others.”