This idea came to mind for me recently when thinking about how change is communicated in organizations. As the planner, orchestrator and implementer of change, you are deeply embedded in the challenge at hand: the strategy, the hurdles, the progress, and the likely outcome.This idea came to mind for me recently when thinking about how change is communicated in organizations.
We do quite a bit of coaching at Peer Insight— for managers, for steering committees and for innovation teams. To me, the hardest but also the most rewarding type of coaching is that which helps the client discover their own “right answers”, especially because, in innovation work, every project, every client, every organization is different, and what’s “right” will differ as well.
Design research is somewhat about hearing your customer’s needs as they explain them to you, but it’s much more interesting when it’s about stumbling upon needs your customer doesn’t even know they have. What is the “rock” in your customer’s path?
Change management can be hairy. It’s riddled with emotions, complexities, constraints, and prejudices. Sometimes it’s all you can do not to bury your head in your hands and pray for a fairy godmother. So it’s no wonder why a light, straightforward tool — a lifeline out of the quicksand — would be so popular.
A few years ago, I took Tango classes. I thought I was going to come away a better dancer, but to my surprise, I also came away with some striking lessons on leadership. I felt fortunate to stumble upon that analogy, but those insights can be few and far between.